Airbus and its Affiliates (also known as, "Airbus", or "we" or "us") appreciate(s) your interest in our products, services and business lines and your use of Airbus Remote Assistance.
Airbus Remote Assistance cannot be assigned to a single business process. Instead, the application can be used in a variety of situations whenever remote collaboration is necessary due to physical separation of Airbus employees, customers and suppliers.
In such a case, a registered user is able to set up a "session" inside the application, either for himself or together with other registered users. Inside a session the participants can communicate via a live audio stream (bidirectional), via a live video stream (unidirectional) or via chat. Besides registered users, non-registered users can be invited to a session via a link that can be generated by a registered user in a running session.
Your privacy is important to us and we want you to feel comfortable using Airbus Remote Assistance.
Airbus is committed to protecting the rights of individuals in line with the General Data Protection Regulation (reference EU2016/679) on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data (hereinafter referred as : "GDPR") as well as each applicable national Personal Data protection laws and regulations . The protection of your privacy and Personal Data is an important concern to which we pay special attention throughout our [business] processes.
This Privacy Notice will inform you of the Personal Data we collect when you sign up for and use this application; how we use and disclose your Personal Data; how you can control the use and disclosure of your Personal Data; and how we protect your Personal Data.
Personal Data is information that can be used to identify a person either directly or indirectly (hereinafter referred as "Personal Data"). This definition covers a wide range of data enabling the identification of an individual.
The Personal Data we process under this Privacy Notice are as follows:
Identification data: Name, First Name, images and recordings
Professional data: professional email-address
IT data /Digital activity data: IP Address
We may collect this Personal Data either or cumulatively:
Airbus will collect and process your Personal Data for the following purposes (hereinafter referred as: the 'Purposes'):
We will use your Personal Data for the above Purposes only, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose (for preserving particular evidence under the applicable Data Protection Laws and Regulations, or in the context of legal statutes of limitation for example). If we need to use your Personal Data for an unrelated purpose, we will notify you prior this further Personal Data processing and provide you the relevant privacy information notice.
As a responsible company, we need a lawful basis for collecting and/or processing your Personal Data in accordance with the provisions set out in the GDPR and the relevant applicable Data Protection Laws and Regulations. The legal basis for processing your Personal Data under this Privacy Notice are:
To comply with contractual obligations.
For Airbus employee(s), we process your Personal Data as part of the performance of employment contract to which you are party in order to complete our respective contractual obligations.
When you sign up for this application, the purposes of processing your Personal Data are primarily determined by that service and we will process your information so that we can provide that service to you.
We may disclose your Personal Data to the following recipient(s) on a strict need to know basis and for the Purposes as outlined in this Privacy Notice:
Airbus processes your Personal Data mostly in the EEA. On occasion Personal Data is transferred to the relevant recipients as described in Section "Who will receive your Personal Data?", on a need-to-know basis.
This transfer is subject to appropriate safeguards, within Airbus through the legal framework of our Binding Corporate Rules ("BCR"), that can be found on our website www.airbus.com or viewed here Airbus BCR's or through alternative contractual frameworks or relevant adequacy decision where the relevant data recipients as defined in Section "Who will receive your Personal Data?" is engaged to help us.
Our Binding Corporate Rules allow us to transfer Personal Data within our international organization, and they include a list of countries (below) which are structured to allow us to transfer Personal Data to the countries where we have a presence. Below is a list of countries where Airbus operates:
Algeria, Australia, Belgium, Brazil, Canada, Chile, China, Czech republic, Denmark, Egypt, Finland, France, French Guyana, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Kazakhstan, Libya, Malaysia, Mexico, Morocco, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Taiwan, Tanzania, Thailand, Tunisia, Turkey, United Kingdom, United States of America, Uruguay, United Arab Emirates, Vietnam.
We process and store your Personal Data
Until you close/delete your account
As long as necessary to provide requested services
...in accordance with the GDPR or any local data protection laws requirements or as long as it is required to meet our contractual and local legal obligations.
We use technical and organizational security measures in order to protect the Personal Data we have under our control against accidental or intentional manipulation, loss, destruction and against access by unauthorised persons. Our security procedures are continually enhanced as new technology becomes available.
Under some circumstances provided by law, you may at any time exercise your data protection rights as listed below:
Right to access/obtain a report detailing the information held about you: You have the right to obtain confirmation as to whether or not your Personal Data is being processed by Airbus and if so, what specific personal data is being processed.
Right to correct Personal Data: You have the right to rectify or request to have rectified any inaccurate Personal Data concerning you.
Right to be forgotten: In some cases, for instance, when the Personal Data is no longer necessary in relation to the Purposes for which they were collected, you have the right for your Personal Data to be erased.
Right to restrict the processing of your Personal Data: You have the right to restrict the processing of your Personal Data, for instance when the processing is unlawful and you oppose the erasure of your Personal Data. In such cases, your Personal Data will only be processed with your consent or for the exercise or defense of legal claims.
Right to data portability: You have the right to receive the Personal Data concerning you in a structured, commonly used and machine-readable format and/or transmit those Personal Data to another data controller.
Right to object: In some cases required by law, you may ask us to stop processing your Personal Data.
If you want to exercise your rights or you are unhappy with the way in which your Personal Data has been processed or should you have any questions regarding the processing of your Personal Data, you may refer in the first instance to the Airbus Data Protection Officer, who is available, at the following email address: dataprotection@airbus.com or you can write to the address below:
Airbus SAS, Head of Data Protection, HAP, 2 rond-point Emile Dewoitine 31700 Blagnac cedex. France
In case of doubt of your identity, we may ask you to justify it by enclosing a copy of any identity document.
Under certain circumstances, when some Personal Data is necessary to enter into a contract or to comply with legal obligation, any failure to provide the requested Personal Data may conduct us not being able to fulfil our contractual/legal obligations or to achieve the expected results.
As a matter of principle, we do not use fully automated decision-making processes, including profiling. In the event that we should use such processes, we will inform you in advance; however, you can always change your cookies preferences from your web browser settings.
If you remain unsatisfied, then you have the right to apply directly to a Data Protection Supervisory Authority. Listed below are the four main European countries where Airbus operates and the relevant Supervisory Authority:
| FRANCE | CNIL: Supervisory Authority France |
| GERMANY | Datenschutz-hamburg: Supervisory Authority for Airbus Operations GmbH |
| or lda Bayern: Supervisory Authority for Airbus Companies in Bavaria, Germany | |
| or any other competent regional German authority as the case may be | |
| SPAIN | AGPD.Supervisory Authority Spain |
| UK | ICO: Supervisory Authority UK |
Cookies are small files that may be downloaded on your device when you access and use Airbus Remote Assistance. They allow Airbus Remote Assistance to recognise your device and store information about your preferences or past actions. We use cookies to record the preferences of our users, to enable us to optimise the design of Airbus Remote Assistance. They ease navigation, and increase the user-friendliness of websites and/or applications. Cookies also help us to identify the most popular sections of Airbus Remote Assistance. This enables us to provide content that is more accurately suited to your needs, and, in doing so, improve Airbus Remote Assistance. Cookies can be used to determine whether there has been any contact between us and your device in the past.
Only the cookie on your device is identified.
For example, cookies may be used to facilitate secure online access so that you do not need to enter your user ID and password again.
Please find below a table with specific information for each cookie that we may use on Airbus Remote Assistance:
| NAME OF COOKIES | PURPOSE | RETENTION PERIOD |
|---|---|---|
| Session cookies | keep users logged in | As soon as session is closed |
| different tokens | contain different IDs like service number | 1 week |
| local storage | saves configuration data | - |
If you choose not to accept cookies, you can still access and use Airbus Remote Assistance. Most browsers automatically accept cookies. You can prevent cookies from being stored on your device by setting your browser to not accept cookies. The exact instructions for this can be found in the manual for your browser. You can delete cookies already on your device at any time. However, if you choose not to accept cookies that are strictly necessary for the provision of our services provided by Airbus Remote Assistance, it may result in a reduced availability of such services.
For the purpose of statistical analysis, we use analytics tools such as Adobe Analytics, or Google Analytics. You may object at any time to the collection and analysis of statistical data regarding your access to and use of our Website by contacting us using the "contact us" function within Airbus Remote Assistance.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
Airbus will update this Privacy Notice from time to time in order to reflect the changes in our practices and services and also to remain compliant to Data Protection Laws and Regulations. We will inform you of any substantial modification in how we process your Personal Data.